Support cases
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Seven Bank Ltd.
Realizing a contact center that is able to serve customers in nine languages as demand for foreign-language services grows.Results of support using bank agent qualifications
- Finance/insurance
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A major auto parts manufacturer
Realizing quality operations while maximizing cost savings through offshoring in Vietnam.
- Manufacturer
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Loading Up Support for a US Financial Services Provider
Relia group contributes to the cost reduction by providing bilingual (Spanish/English) at the near-shore of the U.S. Our analytics service is able to achieve improving customer satisfaction.
- Finance/insurance
If you are considering the establishment of a new contact center or the review of the operation of the existing one
For more details on the establishment of a new contact center and the outsourced services, click here.
See the details of the establishment of a new contact center and the outsourced servicesServices of Altius Link
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Outsourcing
Realize the optimization of center quality and operational costs
We realize the high-quality, effective operation of contact centers with highly professional human resources, the optimal business processes, and the continuous PDCA cycle.
View the service list
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System introduction/utilization
Achieve high operational quality and CX by utilizing technologies
We optimize the quality and costs of the operation of centers and improve CX by introducing and utilizing a system based on the operational issues and customer needs.
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Assessment/consulting
Provide support for the improvement of the quality of center operations and CX
We support clarifying issues and proposing improvements to solve various issues related to center operation.
See the details of the services
Search by an issue
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Want to improve the answering rate and the work efficiency of operators
We reduce ACW by utilizing AI to simplify the entry of service history and significantly improve the work efficiency of operators. This contributes to the improvement of the answering rate.
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Want to effectively utilize channels other than telephone and keep down costs
We transfer telephone inquiries to a non-voice channel and improve the function of a digital channel. This reduces the operational costs of a contact center.
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Want to improve the quality of our services and telephone answering based on customers’ opinions
We realize the automatic assessment of all the calls and automatic extraction of VOC by utilizing voice recognition and generative AI. We deepen our understanding of customers and accelerate the measurement of the effect of our measures to help them improve CX.
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Want to renovate the system infrastructure of the old contact center and improve the operational efficiency
We reduce facility costs and realize a highly scalable contact center infrastructure by cloudifying PBXs and CRM. We support the total optimization of the solutions that have been individually optimized.
For more details on the services of Altius Link, please see the overview document.
Request a document firstContact us
Please feel free to contact us by telephone or using a form to request documents or explanations on our services.