Altius Link, Inc.

The pandemic has changed the way we work. Adaptability must be a top priority to ensure business continuity.

Relia group contributes to the cost reduction by providing bilingual (Spanish/English) at the near-shore of the U.S. Our analytics service is able to achieve improving customer satisfaction.

Relia group is serving the same project of client business in the Philippines, Vietnam, and Thailand. Our depth understanding of local business and group synergy among companies can contribute to delivering excellent customer support services to the client.

Relia group have succeeded in outsourcing a project of a client first time in their business, which realized 24/7 operation with improving customer satisfaction.

Relia group contributes to the cost reduction of the client in Vietnam, the Philippines, and Thailand and reduces the client's burden for vendor management by the result of migrating operations from Japan to outside of Japan.

Relia group has achieved a Net Promoter Score (NPS) target by analyzing a root cause and revamp the guideline, process to enhance customer experience maximized.

Relia group contributes to a client’s new market penetration for a new industry. We run business for more than decades to commit to the local market. Which is a big advantage of the realization of the business.

Relia group’s Work-at-home solution contributes to preventing the tough situation of the COVDI-19. Even in the lockdown period, our blended WAH/WFS solutions are able to continue providing agents’ resources to our clients.