Ramping up services for business continuity under COVID-19
The pandemic has changed the way we work. Adaptability must be a top priority to ensure business continuity.
Loading Up Support for a US Financial Services Provider
Relia group contributes to the cost reduction by providing bilingual (Spanish/English) at the near-shore of the U.S. Our analytics service is able to achieve improving customer satisfaction.
Delivering the Goods for a Southeast Asian E-commerce Leader
Relia group is serving the same project of client business in the Philippines, Vietnam, and Thailand. Our depth understanding of local business and group synergy among companies can contribute to delivering excellent customer support services to the client.
Translating Efficiencies for a Japanese E-commerce Giant
Relia group have succeeded in outsourcing a project of a client first time in their business, which realized 24/7 operation with improving customer satisfaction.
Transcending Boundaries for an Overseas Remittance Service
Relia group contributes to the cost reduction of the client in Vietnam, the Philippines, and Thailand and reduces the client's burden for vendor management by the result of migrating operations from Japan to outside of Japan.
Achieving Improved NPS for an Australian IT Company
Relia group has achieved a Net Promoter Score (NPS) target by analyzing a root cause and revamp the guideline, process to enhance customer experience maximized.
Prescribing Entry Strategies for New Market Penetration
Relia group contributes to a client’s new market penetration for a new industry. We run business for more than decades to commit to the local market. Which is a big advantage of the realization of the business.
Helping a US Flower and Gifts Retailer Weather the Winds of Change
Relia group’s Work-at-home solution contributes to preventing the tough situation of the COVDI-19. Even in the lockdown period, our blended WAH/WFS solutions are able to continue providing agents’ resources to our clients.
Blooming to 20x Scalability for a US Flower and Gift Industry Leader
Relia group was flexible to adjust seasonal transactions of a US-based client. We succeeded in 20 times expansion in a short period for the booming demand for a special event with excellent quality.
Invigorating Marketing for a New Nutrition Product
Relia group carried out an online social media campaign with integrated follow-up with a marketing partner, creating brand awareness and lead generation for the customer.