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      We have formulated the CX Grand Design to convey the ideal form and proper execution methods for not only traditional customer service, but also for managing the entire CX and establishing a strategic contact center.

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SERVICE

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BLOG

Useful information about contact centers and back-office operations

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Case Study on Activities to Promote Agent Mental Healthcare for Stable Contact Center Operation

2022.04.25

Employee Experience enhancement post covid-19

2022.04.04

The Covid-19 vaccine certificate support

2022.03.11

Inspiro's collaboration with Toyota and SWAT Mobility

2022.02.24

Relia Vietnam Japanese language education support

2021.12.27

Interviewing Relia Expat at MOCAP Thailand

2021.12.01

Popular messaging platforms in Japan Vs Thailand Philippines and Vietnam

2021.08.03

Adapting remote-work for flexibility during covid-19 pandemic

2021.08.26

The Covid-19 vaccine certificate support

2022.03.11

Interviewing Relia Expat at MOCAP Thailand

2021.12.01

Relia's workplace vaccination program

2021.10.12

Relia Vietnam Japanese language education support

2021.12.27
最新記事

    Case Study on Activities to Promote Agent Mental Healthcare for Stable Contact Center Operation

    2022.04.25

    Employee Experience enhancement post covid-19

    2022.04.04

    The Covid-19 vaccine certificate support

    2022.03.11

    Inspiro's collaboration with Toyota and SWAT Mobility

    2022.02.24

    Relia Vietnam Japanese language education support

    2021.12.27

    Interviewing Relia Expat at MOCAP Thailand

    2021.12.01
人気記事

    Popular messaging platforms in Japan Vs Thailand Philippines and Vietnam

    2021.08.03

    Adapting remote-work for flexibility during covid-19 pandemic

    2021.08.26

    The Covid-19 vaccine certificate support

    2022.03.11

    Interviewing Relia Expat at MOCAP Thailand

    2021.12.01

    Relia's workplace vaccination program

    2021.10.12

    Relia Vietnam Japanese language education support

    2021.12.27

CASE STUDIES

Past projects with client companies

List
  • Ramping up services for business continuity under COVID-19

    The pandemic has changed the way we work. Adaptability must be a top priority to ensure business continuity.

  • Loading Up Support for a US Financial Services Provider

    Relia group contributes to the cost reduction by providing bilingual (Spanish/English) at the near-shore of the U.S. Our analytics service is able to achieve improving customer satisfaction.

  • Delivering the Goods for a Southeast Asian E-commerce Leader

    Relia group is serving the same project of client business in the Philippines, Vietnam, and Thailand. Our depth understanding of local business and group synergy among companies can contribute to delivering excellent customer support services to the client.

  • Translating Efficiencies for a Japanese E-commerce Giant

    Relia group have succeeded in outsourcing a project of a client first time in their business, which realized 24/7 operation with improving customer satisfaction.

  • Transcending Boundaries for an Overseas Remittance Service

    Relia group contributes to the cost reduction of the client in Vietnam, the Philippines, and Thailand and reduces the client's burden for vendor management by the result of migrating operations from Japan to outside of Japan.

  • Achieving Improved NPS for an Australian IT Company

    Relia group has achieved a Net Promoter Score (NPS) target by analyzing a root cause and revamp the guideline, process to enhance customer experience maximized.

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MITSUI&CO.
Altius Link is a joint venture between KDDI and MITSUI & Co.

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