Ramping up services for business continuity under COVID-19
The pandemic has changed the way we work. Adaptability must be a top priority to ensure business continuity.
Loading Up Support for a US Financial Services Provider
Relia group contributes to the cost reduction by providing bilingual (Spanish/English) at the near-shore of the U.S. Our analytics service is able to achieve improving customer satisfaction.
Delivering the Goods for a Southeast Asian E-commerce Leader
Relia group is serving the same project of client business in the Philippines, Vietnam, and Thailand. Our depth understanding of local business and group synergy among companies can contribute to delivering excellent customer support services to the client.
Translating Efficiencies for a Japanese E-commerce Giant
Relia group have succeeded in outsourcing a project of a client first time in their business, which realized 24/7 operation with improving customer satisfaction.
Transcending Boundaries for an Overseas Remittance Service
Relia group contributes to the cost reduction of the client in Vietnam, the Philippines, and Thailand and reduces the client's burden for vendor management by the result of migrating operations from Japan to outside of Japan.
Achieving Improved NPS for an Australian IT Company
Relia group has achieved a Net Promoter Score (NPS) target by analyzing a root cause and revamp the guideline, process to enhance customer experience maximized.