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Altius ONE
Data Platform VOX

This service collects and structures a wide range of textual data such as customer feedback from contact centers and market reviews and survey results, for using data from solution analysis and useful suggestions for product improvements to support decision-making in a new analytical environment

Inquiries

Do you face issues such as these?

  • Difficulty of collecting and organizing vast data

  • Lack of means for putting customer feedback to effective use

  • Lack of advanced analytical tools and skills

  • Lack of systems for continually improving customer feedback

  • Inability of appropriate assessment for analytical objectives and issues

  • Tendency toward imbalances in customers analyzed

01.Conceptual diagram of service

Altius ONE Data Platform VOX uses AI to analyze diverse textual data (entire texts, original documents) and convert them to valuable insights.
This leads to new business opportunities from customer contact through data-driven product strategies based on multifaceted solution analysis.

Altius ONE Data Platform VOX Conceptual diagram of service

02.VOX capabilities

  • Converting diverse customer feedback to a form capable of analysis

    Enables analysis of various textual data (full text, original documents) representing customer feedback, such as the content of inquiries to contact centers and reviews posted on e-commerce sites.

  • Automated structuring by AI to formats capable of analysis

    In addition to use of emotional categories such as positive, neutral, and negative, capable of flexible categorization in line with unique sorting rules.
    Automated labeling can be customized to your own custom formats.

  • Analysis of feedback from across the market as a whole, along the same evaluation axes

    Analyzes a wide range of textual data along evaluation axes suited to corporate objectives for use.
    Data cross-analysis makes visible deep insights not apparent from qualitative information alone.

  • Visualization using graphs and the dashboard

    Results of analysis sorted and clearly indicated visually in line with corporate data uses and objectives, to support decision-making.

A wealth of VOX functions

Obtaining data

  • Web crawling

    Automatically collecting data from websites

  • Social media crawling

    Automatically collecting data from social media

  • Data batch collection

    Bulk processing of large volumes of data

Data preprocessing

  • Preprocessing modules(30 types)

    Data normalization and optimization

  • Text mining

    Extracting valuable information from large volumes of text

  • RAG

    Learning company-/industry-specific terms and knowledge

Category labeling

  • Category label setting

    Automatically setting more than 100 classification axes

  • AI automated category extraction

    Proposing categories from reviews

  • Automated trend detection

    AI proposes categories from trends

  • Correcting hallucinations

    Self-evaluation / improvement

  • Precision checking / automatic correction

    Precision scoring / self-improvement

  • Memory / tools

    Precision improvement mechanism

Outputs

  • BI

    Business intelligence analysis

  • Generating outputs

    Outputting results in various formats

03.Service flow illustration

  • STEP 1

    Requirements and interviews

    • Clarification of current issues and goals
    • Clarification of goals
  • STEP 2

    Environment development/
    analysis visualization

    • Design of analytical axis based on data-utilization purposes and requirements
  • STEP 3

    Delivery/handover

    • Provision/handover of environment reflecting analytical axis
  • STEP 4

    Operation/regular reporting

    • Support for continual analysis

04.VOX utilization situations

  • Utilization of large volumes of textual data

    Utilizing, without processing them, all text and original documents contained in a large volume of textual data, such as contact center VOC data, social media and review site posts, and surveys

  • Data structuring by AI

    Automated categorization and labeling of textual data, and structuring them for easier analysis, by AI

  • Building an exclusive database for your firm

    Makes trend data, category increases/decreases, etc. visible immediately.Supporting decision-making on proposed strategies, based on real feedback grouped by customer attribute

Related Services

Please feel free to contact us by telephone or using a form to request documents or explanations on our services.

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