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Altius ONE for Support
Achieves renovation to a digital contact center using AI and other latest technologies/data.
Improves and upgrades the management of a
contact center, thereby achieving cost reduction and CX enhancement.
We have solutions to address your contact center operational challenges.
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Topics 1
We want to improve our response rate. We want to increase our operational productivity.
Streamline service history input and substantially reduce post-call time
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Topics 2
We want to make better use of digital channels. We want to reduce our contact center operational costs.
Shift from telephone inquiry to a non-voice channel, thereby substantially reducing contact center operational costs
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Topics 3
We are not effectively using VoC and accumulated data. We are not monitoring the effectiveness of measures.
Formulate CX enhancement measures through automated reviews of all call records and automatic extraction of VoC
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Topics 4
We want to review our contact center platform. We want to globally optimize the individually introduced solutions.
Switch from PBX and CRM to cloud service, thereby achieving equipment cost reduction and scalability improvement
Solutions
We want to improve our response rate. We want to increase our operational productivity.
Call summary solution
Transcription through voice recognition and summary of service history by generative AI streamline post-call work.
We want to make better use of digital channels. We want to reduce our contact center operational costs.
Call-less solutions
We reduce contact center operational costs with a manned chat service, increased self-help channels, and shifting to a cloud-based contact center platform.
We are not effectively using VoC and accumulated data. We are not monitoring the effectiveness of measures.
CX enhancement solutions
We propose CX enhancement measures through automated reviews of all voice records of customer service calls and the automatic extraction of contact reasons and other VoC.
We want to review our contact center platform.
DCC platform solution
With cloud-based PBX/CRM, we reduce equipment costs, improve flexibility and scalability, and achieve BCP at contact centers, thereby optimizing contact center operation.
Features
Group synergy
In addition to the operational track record at one of the largest contact centers in Japan, we manage digital contact centers leveraging the group capabilities of KDDI and Mitsui.
Operational method
We improve client’s business performance with company-wide knowledge sharing and continuous improvement by leveraging the customer support experience in various industries, including telecommunications/information, finance/insurance, manufacturing, distribution/retail, and government offices.
CX design method
Based on customer contact data and deep customer understanding, we provide consistent support from flow design to communication improvement. We maximize customer experience (CX) and added value through continuous improvement.
Related services
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Altius ONE Data Platform
A contact center-driven data utilization platform service that analyzes and visualizes customer insights by combining internal and external corporate data and is centered on customer locations.
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Altius ONE Data Platform VOX
A contact center-driven data utilization platform service that analyzes and visualizes customer insights by combining internal and external corporate data and is centered on customer locations.
Please feel free to contact us by telephone or using a form to request documents or explanations on our services.