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- Service
- System introduction/utilization
- Ai chat bot
Ai chat bot
We provide a one-stop service from AI chatbot introduction to operation, which standardizes the various inquiries and automatically responds to them.
Do you need help with any of these challenges?
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We want to support customers outside of service hours at contact centers.
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We want to increase self-help rates by customers to reduce calls to our contact center.
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We want to prevent a decline in response rates during the busy seasons and post-release periods with an increasing number of calls anticipated.
By automating response to various inquiries with an AI chatbot, we achieve CX enhancement and efficient contact center operation.
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Service available 24/7
Customers can receive support from an AI chatbot whenever and wherever they need it, leading to enhanced CX.
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Promoting self-help by customers
Based on their inquiries, an AI chatbot guides customers to appropriate responses and Web pages, thereby promoting self-help by customers and reducing calls.
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Maintaining response rates during the busy seasons
By streamlining the flow to an AI chatbot and promoting self-help before calling a center, the service maintains response rates during the busy seasons with an increasing number of calls anticipated.
Features of the AI chatbot service
Selecting an optimal chatbot system
Based on our extensive experience in introducing systems, we select an optimal chatbot system that suits the client business and requirements.
Improving the accuracy of automated responses
To improve the accuracy of AI chatbot responses, we create FAQs, conversation scenarios, and AI training data.
By continuously tuning up FAQs and AI, we maintain and improve the accuracy of responses.
Hybrid of AI x manned support
We provide outsourced services that combine AI and manned support.
If an AI chatbot is unable to solve the problem, the conversation with the AI chatbot is handed over to an operator through a prepared flow to a manned chat, thereby achieving efficient handling and enhanced CX.
Conceptual diagram of service
We provide one-stop services ranging from the overall flow design of a contact center to the construction of an AI chatbot and center operation, including manned support.
The service provides support in the introduction and utilization of an AI chatbot in various operations, including customer support, technical support, and help desk.
What is a chatbot?
A chatbot is a term combining "chat (real-time, two-way communication with text data)" and "bot (robot)" and refers to solutions that enable real-time, two-way communication with automated text data.
What is an AI chatbot?
An AI chatbot is a program in which artificial intelligence (AI) responds to a chat sent by a user in real time.
AI continuously learns through machine training, and the accuracy of its response becomes more accurate as they learn.
It can respond to inquiries 24 hours, substantially reducing the burden on customer support and the help desk.
Please feel free to contact us by telephone or using a form to request documents or explanations on our services.