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Back office service
Excellent operation design ability developed based on a strong track record We optimize the costs and efficiency of large-scale back-office operations through operation automation, DX, and resource utilization.
Do you need help with any of these challenges?
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Want to improve the efficiency of operations by eliminating person-dependent operations and reviewing the operational process
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Want to know the automation method appropriate for the operations of our company and how to advance automation
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Want to improve the efficiency of non-core operations and focus personnel on core operations
We achieve high productivity in back-office operations by combining our operation design ability and operational know-how.
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Support the optimization of all the operations
We flexibly design operations based on our track record and know-how developed by conducting back-office operations for clients in various sectors and business categories, such as communications, manufacturing, finance, and government agencies. We provide one-stop services from operational flow improvement to the design and operation of systems that will not become person-dependent.
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DX promotion by automating operations
We provide support for the introduction, establishment, and operation of RPA and technical support based on our know-how on operational analysis as a BPO vendor. We realize the promotion of DX through automation utilizing RPA.
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Improvement of productivity
Outsourcing back-office operations enables clients to focus human resources on their core operations and contributes to the improvement of the productivity of all of their operations.
Services we can provide
Data entry
We handle the process of accepting application forms and enter data into business forms.
Review operations
We conduct reviews of applications and contents of advertisements and products of companies.
Office operations
We accept incoming calls, enter and compile data, and send documents and goods for campaigns.
Recruitment outsourcing service
We provide support for the improvement of efficiency of recruitment operations from the development of a recruitment plan and management of its progress to applicant support, screening, and onboarding procedures.
Photo shooting and video production
We provide support for the shooting and editing of photos and videos and registration and update of product information to improve websites.
Operation and management of documents
It is a fully packaged service for reception and review operations related to the procedures that involve a lot of paper, such as application, modification, and request.
FAQ video creation service
We create FAQ video services that promote self-solving from the customer’s perspective.
Case studies of this service
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Seven Bank Ltd.
Realizing a contact center that is able to serve customers in nine languages as demand for foreign-language services grows.Results of support using bank agent qualifications
- Finance/insurance
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A major auto parts manufacturer
Realizing quality operations while maximizing cost savings through offshoring in Vietnam.
- Manufacturer
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A major consulting firm
Realizing quality operations management by proposing outsourcing for business normalization and issues
- Distribution/retail/services
Download more on this service
Cross-border back-office service
Ease the pain of back office operations across the border with Relia group's global back-office support
Please feel free to contact us by telephone or using a form to request documents or explanations on our services.