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Corporate back-office service
We improve the efficiency of operations and development of an environment where clients can concentrate on their core operations by outsourcing their indirect operations.
Do you need help with any of these challenges?
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Want to improve the efficiency of clerical operations and enable employees to focus on core operations
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Want to standardize operational processes to respond to changes in the persons in charge
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Want to respond to an increase in the number of tasks to handle during busy seasons without delay
We improve the efficiency of operations, such as accounting, personnel, and general affairs according to challenges and needs.
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Visualization of operational processes
By visualizing and reviewing operational processes, we divide operations into routine and non-routine and improve their efficiency to develop an environment where employees can focus on core operations.
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Maintenance of quality through standardization
We develop manuals and workflows according to the characteristics of accounting, general affairs, and personnel operations and standardize them so that the same level of quality can be maintained no matter who handles them.
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Optimization by distributing workloads
We enable clients to reduce the burden on their employees during busy seasons and flexibly respond to an increase in the number of tasks to handle by outsourcing routine operations.
Services we can provide
Accounting-related operations
Billing operations, payment operations, financial processing and closing, payment confirmation, etc.
Personnel-related operations
Salary calculation, operations related to social insurance, etc., benefits management, resident tax updating, time and attendance management, hiring and transfer processes, year-end tax adjustment, etc.
General affairs-related operations
IT asset management, office supply management, material/fixture purchase management, commercial vehicle management, etc.
Other general affairs
In-house document management, website/intranet information management, mail / in-house mail management, report preparation, etc.
Download more on this service
Cross-border back-office service
Ease the pain of back office operations across the border with Relia group's global back-office support
Corporate back-office services: actual cases
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Consolidation of personnel payroll and general affairs
(employees: approx. 50,000)
In a project to consolidate personnel payroll and general affairs, the service reviewed the business process, quality control, and operation control, while reducing costs. The service also integrated routine tasks, thereby reducing workforce size by 20%. -
Expenses settlement for a life insurance company
(employees: approx. 50,000)
To reduce errors caused by complicated tasks, the service started a project to standardize the business process and lower the error rate of each step. The service strengthened the check function of the process, thereby substantially reducing the average error rate. The service also established a multi-operation system in which one operator handles more than one task in order to compensate for the gap between the busy season and the off season and for idle time. Through these measures, the service reduced the operating costs by 10%.
Please feel free to contact us by telephone or using a form to request documents or explanations on our services.