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- Service
- System introduction/utilization
- FAQ system
FAQ system
We introduce/construct FAQ systems and provide BPO service to promote self-help by customers.
Do you need help with any of these challenges?
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The FAQ provided on the support site is not used by customers with the same inquiries continuously received at the call center.
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Because FAQs and AI chatbots are operated in separate systems, management person-hours are required for each.
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Customers are unable to help themselves due to a lack of or overlapping of FAQs, resulting in compromised CX.
We promote self-help and achieve efficient contact center operation through FAQ creation and continuous management.
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Improved searchability facilitating self-help
We enable searches by keyword, category, tag, etc. to help customers reach the FAQs page and facilitate self-help.
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Centralized management of FAQs
Centralized management of FAQs and AI chatbots reduces the person-hours required for FAQ creation and management.
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Optimizing FAQs
By adding, updating, and deleting FAQs as needed on the basis of inquiries received at the contact center, we promote self-help by customers, prevent no result searches, and enhance CX.
Features of the FAQ system service
Selecting an optimal FAQ system
Based on our extensive experience in introducing systems, we select an optimal FAQ system that suits the client business and requirements.
FAQ creation that facilitates self-help
We create FAQs without excess or shortage.
For self-help by customers, we create easy-to-understand texts and video content.
FAQ system x BPO service
By providing a one-stop FAQ system and contact center operation, we realize a cycle for optimizing FAQs based on contact reasons.
Conceptual diagram of service
We identify contact reasons based on the service log of FAQ system and contact center.
We scrutinize and improve FAQs (create missing FAQs and improve expressions) from customers' viewpoints and increase self-help ratios.
By promoting the use of FAQs and further utilizing them as FAQs for operators, we achieve more efficient contact center operation.
Please feel free to contact us by telephone or using a form to request documents or explanations on our services.