- Top
- Service
- Outsourcing
- Fulfillment service
Fulfillment service
We provide one-stop services for order processing and logistics operations in the mail-order business from construction to management.
Do you need help with any of these challenges?
-
Our systems do not keep up with increasing orders, resulting in opportunity losses.
-
The operational capacity of our warehouse does not keep up with the busy season and business expansion.
-
Our management costs are increasing over multiple contractors for order processing and customer support.
We support your business operation and contribute to your sales with one-stop service covering from order receiving to logistics.
-
Optimized order receiving
We redefine receiving channels and flow to strengthen order receiving system and reduce opportunity losses.
-
Establishing an optimal logistics network
In cooperation with our alliance partners, we arrange for warehouses and an optimal logistics network in the Kanto, Kansai, Tokai, and other regions.
-
Cost reduction through one-stop services
"We provide one-stop services to support the various operations in the mail-order business.
By outsourcing operations to our company, your management costs will be reduced."
Features of the fulfillment service
Selecting optimal alliance partners
By selecting experienced alliance partners based on the nature of the business and requirements, we provide high-quality service regardless of client size or industry.
Scalability and flexibility in line with business development
In line with the business development of client companies, we strengthen order receiving channels and system, expand the logistics network, and handle spot operations in accordance with busy/off seasons.
A wide service menu that supports your business operation
"We provide one-stop services, including e-commerce operation, order receiving by phone, logistics, and post-purchase customer support. Our wide service menu supports the business operation of client companies."
Case studies of this service
-
Delivering the Goods for a Southeast Asian E-commerce Leader
Relia group is serving the same project of client business in the Philippines, Vietnam, and Thailand. Our depth understanding of local business and group synergy among companies can contribute to delivering excellent customer support services to the client.
- Distribution/retail/services
-
Translating Efficiencies for a Japanese E-commerce Giant
Relia group have succeeded in outsourcing a project of a client first time in their business, which realized 24/7 operation with improving customer satisfaction.
- Distribution/retail/services
-
Blooming to 20x Scalability for a US Flower and Gift Industry Leader
Relia group was flexible to adjust seasonal transactions of a US-based client. We succeeded in 20 times expansion in a short period for the booming demand for a special event with excellent quality.
- Distribution/retail/services
Service offerings
These are examples of services.
Please contact us for more details.
Examples of available operations
We can provide support for B2C/B2B distribution operations of food (room temperature, refrigerated, or frozen), cosmetics, sundry, and other merchandises.
| Merchandise | Details of operations | Effects |
|---|---|---|
| Health foods | •Relocation of distribution centers and warehouse management | •Reduced distribution costs |
| Supplements | •Shipping (having experience in shipping approx. 100,000 orders per month) | •Contributed to sales increase |
| Pharmaceuticals | •Relocation of product warehouses to suit a logistics network Customer support contact |
•Improved logistics quality |
| Food | •Complicated warehouse operation including gift handling and ingredient picking | •Improved efficiency of warehouse operation |
| Media | •Integrated process from product packing to shipping | •Improved efficiency of shipping operation |
| Gardening/landscaping | •Storage of imported goods from overseas and distribution to domestic stores | •Reduced lead time through transportation arrangements |
Includes areas covered by alliance partners.
Please feel free to contact us by telephone or using a form to request documents or explanations on our services.