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- Generative AI services
Generative AI services
We provide a business app incorporating generative AI specialized for contact centers and generative AI-based BPO services.
Do you need help with any of these challenges?
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We want to improve operational productivity and reduce costs using generative AI.
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The utilization of generative AI at contact centers is slow because of the lack of the relevant knowledge and skills.
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Although we use generative AI, outputs do not seem adequately accurate.
We achieve more advanced contact center operation and improved business efficiency through rapid introduction and utilization of generative AI.
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Resolving operating challenges with generative AI
We achieve improved productivity and reduced costs by summarizing telephone inquiries and categorizing contact reasons with generative AI.
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Promoting the use of generative AI
We provide generative AI specialized for contact center operations, which can be implemented and utilized at work without special knowledge or skills.
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Customized development of a business app incorporating generative AI
Output accuracy is improved by developing a business app tailored to client business.
Features of the generative AI service
Portfolio of business apps incorporating generative AI specialized for contact centers
With ELYZA, Inc., a leading Japan-based provider of large-scale language models (LLMs), we jointly develop business apps specialized for contact centers,
thereby resolving the various operating challenges of contact centers.
Generative AI x BPO service
We achieve more advanced and efficient contact center and back-office operations by providing a one-stop generative AI service from the start-up to management of contact centers.
High level of security
Our business apps incorporating generative AI specialized for contact centers have many security functions, including user authentication, data protection, usage management, and audits.
Portfolio of business apps specialized for contact centers
We provide business apps specialized for contact centers that were developed on the basis of our experience in contact center operation.
Custom development based on the client business is also available in addition to the portfolio.
Benefits of introduction
Substantially streamlined post-call process
Based on the transcribed call data, generative AI summarizes conversations, extracts the necessary information, and performs categorization as required post-call processes.
The service is highly evaluated by contact center operators and administrators for streamlined post-call processes.
Conceptual diagram of usage of business app specialized for contact centers
Summarization
Streamlines post-call processes by automatically generating a conversation summary using generative AI and a service history based on the transcribed call data
Categorization of contact reasons
The service improves the operational efficiency of contact centers because the transcribed call data can be directly put into the business app for the categorization of contact reasons by generative AI.
Please feel free to contact us by telephone or using a form to request documents or explanations on our services.