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- Service
- System introduction/utilization
- Manned chat/message support
Manned chat/message support
We provide BPO services that combine text communication channels, including manned chat and SMS.
Do you need help with any of these challenges?
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Customers who are reluctant to make phone inquiries cannot solve their problems, resulting in compromised CX.
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We want to reduce incoming calls to curb contact center operational costs.
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We want to resolve workforce shortages, improve operational productivity, and optimize operational costs.
Through multichannel operation, we improve contact center operation efficiency and CX.
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Enhancing CX by introducing text channels
CX is enhanced if customers are able to select from multiple inquiry means, such as manned chat and email.
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Reducing incoming calls by dispersing inquiries
We reduce incoming calls by dispersing inquiries to increased support channels, such as manned chat and email.
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Optimizing operational costs
We improve operational productivity and optimize operating costs by introducing manned chat (capable of multi-operator process) and email support (suitable for resource allocation).
Features of the manned chat messaging support
Selecting a system that suits client operation
Based on our extensive experience in introducing systems, we select an optimal chat, SMS, or email system that suits the client business and requirements.
Contact center design from a CX perspective
We design a contact center that connects customers through various channels, including manned chat, SMS, and email, from a CX perspective.
Experience in home operation for manned chats
We implement a hybrid home and on-site center operation, which enables flexible contact center service in the event of an emergency.
Manned chat and email support are suitable for home operation, leading to the resolution of chronic workforce shortages.
Download more on this service
The key to WFH live chat agent
Relia group's tailor-made CX-CRM, omi-channel and chat supports delivering from our strategic locations in APAC meet all your expectations
Conceptual diagram of service
Strengthening customer contact points with manned chat
The service strengthens customer contact points in response to diversifying customer needs (for different inquiry means etc.).
By utilizing telephone administrators and operators, it is possible to rapidly set up a chat center that guarantees the same quality as phone service.
BCP through home operation of manned chat
Manned chat is not affected by the surrounding environment and is suitable for home operation, thereby enabling continued contact center service in the event of an emergency.
Personalized manned chat support
Because the service is capable of customer identification just as in a telephone service, manned chat provides customer support equivalent to the telephone, including contract details and change handling, thereby reducing incoming calls.
Proactive support with a messaging service
By proactively providing customers with information via SMS etc., we promote self-help.
The service is also effective for approaching customers who are difficult to reach by phone.
User case studies
Changes in important matters related to service use, prior notification of maintenance, notification of power outage, notification of delivery delay, etc.
Please feel free to contact us by telephone or using a form to request documents or explanations on our services.