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- Internal IT help desk service
Internal IT help desk service
We provide help desk services for IT products and systems for employees.
We also promote self-support, reducing the burden on company information system personnel.
Are you facing any of these issues ?
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Overwhelmed with responding to a wide range of inquiries, causing difficulties on resource allocation to core tasks
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Considering outsourcing but concerned about achieving both cost control and efficiency
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Unable to reduce over-reliance on IT personnel or inquiry volume due to poor organization of FAQs and response history
By visualizing the operation and providing a single consolidated help desk, we created an efficient system that contributes to improving employee satisfaction
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Centralized Inquiry Management
Centrally managing all employee‘s inquiries by consolidating into unified help desk.
We offer fast and reliable solution delivery. -
Cost-Optimized Shared Model
Reducing operational costs by levering our shared Contact Center Operations for facilities and knowledge sources.
Standardized processes enables us to deliver consistent, high‑quality operations. -
Knowledge management practices that prevent over‑reliance on personnel
Improving self‑resolution rate by structuring FAQs and utilizing automated chatbot responses.
By accumulating and leveraging inquiry data, we drive continuous improvement.
Available Services
User (Employee) Support
Inquiry support: PCs/mobile devices, software, networks etc.
Repair Desk Service (receiving/arranging), Incident Management, etc.
※365 days (9:00～18:00) Support available
※Japanese Only
Microsoft 365 Support
Basic operating procedures and troubleshooting support
Internal IT Help Desk Service Structure
Process for starting operations
Help Desk Achievements ( Partial List )
| Industry Category | Supported | Channel |
|---|---|---|
| Automobile | Peripheral devices/Network equipment, Microsoft 365/Google Workspace | Phone/Email/Web |
| Trading company-affiliated real estate | PCs/Peripheral devices, Work application, In-house system, Microsoft 365 | Phone/Email |
| Electronic/Electrical equipment | PCs, Smart devices | Phone/Email |
| Insurance | PCs, Networks | Phone/Email/Web |
| General trading company | Smart devices/OA/Network equipment, In-house system, Office 365 | Email/Chat |
| Retail (Food) | Smart devices/Store equipment, In-house application, Microsoft 365 | Phone/Email/Chat/Face-to face |
| Service | PCs/Smart devices, In-house system, Microsoft 365 | Phone/Email/Face-to face |
| Communications Infrastructure | PCs/Smart devices, In-house system, Microsoft 365 |
Industry Category
Automobile
- Supported
Peripheral devices/Network equipment, Microsoft 365/Google Workspace - Channel
Phone/Email/Web
Trading company-affiliated real estate
- Supported
PCs/Peripheral devices, Work application, In-house system, Microsoft 365 - Channel
Phone/Email
Electronic/Electrical equipment
- Supported
PCs, Smart devices - Channel
Phone/Email
Insurance
- Supported
PCs, Networks - Channel
Phone/Email/Web
General trading company
- Supported
Smart devices/OA/Network equipment, In-house system, Office 365 - Channel
Email/Chat
Retail (Food)
- Supported
Smart devices/Store equipment, In-house application, Microsoft 365 - Channel
Phone/Email/Chat/Face-to face
Service
- Supported
PCs/Smart devices, In-house system, Microsoft 365 - Channel
Phone/Email/Face-to face
Communications Infrastructure
- Supported
PCs/Smart devices, In-house system, Microsoft 365 - Channel
Email
Please feel free to contact us by telephone or using a form to request documents or explanations on our services.