- Top
- Service
- Outsourcing
- Internal IT help desk service
Internal IT help desk service
Provide help desk services related to IT products and systems for employees.
Promote self-support and reduce the burden on people in charge of information systems in companies.
Do you need help with any of these challenges?
-
Want to handle inquiries from employees efficiently and reduce the burden on the people in charge of the information system
-
Want to respond flexibly and swiftly to the adoption and update of diversifying IT products, such as Microsoft and SaaS products
-
Want to promote the automation of operations and adoption of new solutions in response to the rapid advances in DX and IT technologies
Establish an efficient system by visualizing operations and integrate support desks. We also contribute to the improvement of employee satisfaction.
-
Reduce the operational burden on the information system department by integrating support desks
Provide comprehensive support from troubleshooting to first call resolution. We realize the improvement of efficiency by visualizing the black-boxed, person-dependent operations.
-
Respond flexibly and accurately by utilizing extensive knowledge on IT products
Can deal with Microsoft 365 and various SaaS products. Especially for Microsoft 365, the dedicated team has been formed to achieve a high-resolution rate by responding appropriately. (Rate of resolution by Altius Link: 70% *Estimated based on our performance) we also respond flexibly to the system environments of each company.
-
Make sure to integrate new DX solutions intor operations
We realize the adoption and operation of high-quality DX solutions that can be used in operations without fail by utilizing generative AI, such as Copilot.
*For more details on Copilot service, please click here.
Services we can provide
User (employee) support services
Basic operation methods related to devices/office automation equipment, networks, and security, troubleshooting, etc.
Microsoft 365-related services
Basic operation methods of various products, reception of trouble reports, etc.
Foreign language/24/7 support services
Provision of services in foreign languages (Japanese/Chinese/English/Spanish) with overseas facilities, provision of support tailored to client companies’ needs, such as 24/7 operation
System of the internal IT help desk service
Process for starting operations
Case studies of the introduction of the internal IT help desk service
| Sector/industry | Outline of operations |
|---|---|
| Trading company |
|
| IT |
|
| Real estate |
|
| Food |
|
Please feel free to contact us by telephone or using a form to request documents or explanations on our services.