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- Insurance Agent Support Services
Insurance Agent Support Services
Specialized staff handle insurance policy renewals, inquiries, and other services.
Quality services help to resolve issues such as a shortage of labor, since division of responsibilities with agents can be designed flexibly.
Do you need help with any of these challenges?
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Increasing workload
The policy renewal workload is increasing due to shorter fire insurance coverage periods.
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Not enough resources
Handling of new proposals tends to get put off due to the time requirements of existing operations.
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Maintaining and improving business quality
It's difficult to maintain business quality due to factors such as return of seconded personnel and hiring challenges.
Using our wealth of experience in BPO and insurance, we support continual growth by realizing an environment in which you can concentrate on core operations.
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Experience with the KDDI Group's insurance business
We support clients through a wealth of practical experience from handling the insurance business for 72 Group companies.
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Human-resource strengths of more than 40,000 Altius Link employees
Our human resources include specialists able to handle business growth and contraction swiftly, so we can design services to meet client needs.
Features
Strengths in service quality
In addition to specialization as insurance agents, our major strengths include the customer service and administrative abilities we have built up in our main contact center business.
97% renewal rate for personal insurance
Our insights contribute to client sales by maintaining a high renewal rate.
Insurance agent support flowchart
Insurance agent support user case studies
Target users Agents handling numerous fire insurance policies
Topics
In October 2015, the maximum length of fire insurance coverage was shortened to 10 years. As a result, the burden of fire insurance renewal work will increase in October 2025 and later as numerous policies mature.
Proposal
The agent notifies policyholders that we will cooperate in its services, and we support the client by handling all practical agent administration.
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Cross-border back-office service
Ease the pain of back office operations across the border with Relia group's global back-office support
Please feel free to contact us by telephone or using a form to request documents or explanations on our services.