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- Multilingual contact centers
Multilingual contact centers
We realize smooth communication with multilingual support and three-way calls tailored to customer needs.
Do you need help with any of these challenges?
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Because of an increase in the number of foreign visitors to Japan, there is a growing need to deal with them in foreign languages
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It is difficult to secure personnel who can deal with customers in foreign languages within our company
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Training and coordination are difficult when trying to secure multinational personnel
We provide high-quality services based on our track record of and know-how on multilingual services.
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Ability to provide multilingual services for various sectors
We support not only English but also various languages, such as Chinese and Spanish, and provide services available in languages necessary for the operations of our client companies.
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Assignment of appropriate personnel
We set the personnel requirements, such as necessary languages, operational skills, and personalities based on the contents of inquiries, and recruit and develop personnel appropriate for the operations of client companies.
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Development of training in multiple languages
We support the development and implementation of training and knowledge tools that are necessary to provide multilingual services necessary for the operations of client companies.
Services we can provide
Multilingual services
We establish and operate multilingual contact centers including customer support at almost the same level as Japanese.
Three-way calling
We realize smooth communication by having operators support communication in different languages as interpreters.
Multilingual outbound calls
We make outbound calls etc. to overseas companies/individuals with the aim of acquiring new customers.
Case studies of this service
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Seven Bank Ltd.
Realizing a contact center that is able to serve customers in nine languages as demand for foreign-language services grows.Results of support using bank agent qualifications
- Finance/insurance
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Hotel business
Centralization of concierge services to handle guest inquiries
- Distribution/retail/services
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Translating Efficiencies for a Japanese E-commerce Giant
Relia group have succeeded in outsourcing a project of a client first time in their business, which realized 24/7 operation with improving customer satisfaction.
- Distribution/retail/services
Download more on this service
Altius Link groups renowned global contact center
Learn how multi-lingual support helps our clients ease the pain of expanding business in the new country with our experience CX champion at your service.
Please feel free to contact us by telephone or using a form to request documents or explanations on our services.