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- Outbound calls
Outbound calls
Realize the acquisition of new customers and improvement of LTV with approaches suitable for the target customers We help our clients reinforce their customer touchpoints with effective outbound calls.
Do you need help with any of these challenges?
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Measures or approaches do not proceed as planned
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Cannot achieve results from various outbound measures we are taking
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Though we need to make calls in a short period of time, we don’t have enough resources within the company
We contribute to the acquisition of new customers and retention and expansion of customers by implementing optimal approaches for each customer.
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Provision of strategic support
We provide clients with various support services from the design of strategies, such as the purpose and target of the measure, KPIs, and necessary systems to the resolution of challenges in implementing the PDCA cycle as a pacer.
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Production of results utilizing industrial knowledge
We comprehensively support measures, such as the optimal talk design and the creation of the target list by utilizing our experience of managing operations in various industries.
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Utilization of optimal facilities based on a track record
We select optimal facilities for client companies’ operations from over 70 facilities and operate them.
Services we can provide
Acquisition of new customers
We help clients acquire new customers by informing potential customers of the services and their benefits and encouraging them to subscribe with the aim of creating and acquiring new customers.
Upselling/cross-selling
We realize the improvement of sales and LTV by using the upselling (proposal of higher-end services/products) and cross-selling (proposal that encourages customers to purchase related products) techniques.
Various encouragement /follow-up calls
We make outbound calls to improve the event participation rate, prevent payment delays, etc.
Case studies of this service
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A major US e-commerce firm
Realizing high customer satisfaction, unchanged from the previous year, even while building a structure for work from home and meeting peak period demand
- Distribution/retail/services
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Transcending Boundaries for an Overseas Remittance Service
Relia group contributes to the cost reduction of the client in Vietnam, the Philippines, and Thailand and reduces the client's burden for vendor management by the result of migrating operations from Japan to outside of Japan.
- Finance/insurance
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Blooming to 20x Scalability for a US Flower and Gift Industry Leader
Relia group was flexible to adjust seasonal transactions of a US-based client. We succeeded in 20 times expansion in a short period for the booming demand for a special event with excellent quality.
- Distribution/retail/services
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Altius Link groups renowned global contact center
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Case studies of the introduction of the outbound call service
| Sector/industry | Outline of operations |
|---|---|
| Electric power retail | Office for the campaign to promote the subscription to new plans (direct mailing/calls) |
| Information and communications services | Upselling operations that encourage the existing customers to replace their contracts with higher-end ones |
| Information services | Notification of the sending of the documents on the paid information website/outbound calls to acquire new members after sending the documents |
| Human resource services | Notification of the posting of information on the job information website/outbound calls to make appointments (response handling operations, management operations, etc.) |
| Human resource services (medical) | Reactivation of dormant customers of the recruitment support service for medical institutions (listening to customer needs/arrangements of appointments by making calls after sending direct mails) |
| Credit card | Mystery shopping, such as confirming the actual situation of in-store POP and sticker displays at the member stores, encouraging them to display them, and making a proposal to send new stickers by making calls to or visiting them, and operation of the campaign office (handling of incoming calls, communication to winners, etc.) |
| Credit card | Provision of the information on the insurance products to the members/arrangements of appointments, sending of short messages to non-payers/handling of responses, and outbound calls to encourage the additional introduction of the electronic payment services |
| Automaker | Implementation of telephone questionnaire surveys, outbound calls to invite customers to receive vehicle inspections/encourage them to visit the stores, and calls to winners when campaign events are held |
| Promotion/event management | Outbound calls to local companies to encourage them to purchase year-round seats for professional sports (year-round reserved seats)/make appointments |
What is an outbound call?
Outbound calls are contacts made by companies with customers. They are aimed not only at acquiring new customers but also at retaining the existing customers, upselling, and delivery of important notices.
Difference from inbound calls/What is expected from outbound calls
Unlike inbound calls that are contacts made by customers with companies (customer support desks, etc.), outbound calls enable companies to prepare scripts, etc. before making calls, but customers do not expect such contacts. Thus, it is important to implement the measures and call plans to effectively provide customers with information that interests them by taking their situations into consideration.
We develop detailed call plans and talk scripts according to customers’ characteristics based on our long track record.
Please feel free to contact us by telephone or using a form to request documents or explanations on our services.