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Altius Link’s outsourcing service
Outsourcing service for CX operations required for companies
Our strength is that we cover a wide range of business areas and support customers as a pacer in solving
their issues.
List of contact center services
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Customer support
Diagnose the actual situation of a support desk and visualize the gap in customer service.
We improve the support quality with optimal improvement actions. -
Technical support
Swiftly solve problems with advanced technical knowledge We improve the answer rate, resolution rate, and customer satisfaction by utilizing optimal personnel and digital technologies.
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Outbound calls
Realize the acquisition of new customers and improvement of LTV with approaches suitable for the target customers We help our clients reinforce their customer touchpoints with effective outbound calls.
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Emergency contact center/recall
stablish help desks in at least three days when recalls are issued or disasters occur We support client companies regain the trust of customers and deal with them.
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Inside sales (BtoB)
We nurture leads through process management and data analysis using SFA.
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Internal IT help desk service
Provide help desk services related to IT products and systems for employees.
Promote self-support and reduce the burden on people in charge of information systems in companies. -
Fulfillment service
We provide one-stop services for order processing and logistics operations in the mail-order business from construction to management.
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Multilingual contact centers
We realize smooth communication with multilingual support and three-way calls tailored to customer needs.
List of back-office center services
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Back office service
Excellent operation design ability developed based on a strong track record We optimize the costs and efficiency of large-scale back-office operations through operation automation, DX, and resource utilization.
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Corporate back-office service
We improve the efficiency of operations and development of an environment where clients can concentrate on their core operations by outsourcing their indirect operations.
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Field sales study support service
We support on-site information gathering and sales improvement in coordination with BPO.
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Insurance Agent Support Services
Specialized staff handle insurance policy renewals, inquiries, and other services.
Quality services help to resolve issues such as a shortage of labor, since division of responsibilities with agents can be designed flexibly.
List of overseas (onshore/offshore) services
Please feel free to contact us by telephone or using a form to request documents or explanations on our services.