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- Service
- System introduction/utilization
Altius Link’s support for system introduction and utilization
By supporting the introduction and utilization of systems based on operational issues and customer needs, we optimize the quality and cost of center operation and enhance the CX.
List of generative AI services
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Generative AI services
We provide a business app incorporating generative AI specialized for contact centers and generative AI-based BPO services.
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Microsoft 365 Copilot Total Service
We support all issues related to Microsoft 365 Copilot introduction, dissemination, and retention. By utilizing generative AI, we improve your business efficiency and productivity.
List of customer touchpoint services
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Ai chat bot
We provide a one-stop service from AI chatbot introduction to operation, which standardizes the various inquiries and automatically responds to them.
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FAQ system
We introduce/construct FAQ systems and provide BPO service to promote self-help by customers.
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Voice bot
We provide a one-stop service from voice bot introduction to operation, which automates call handling with voice recognition technology and AI.
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Manned chat/message support
We provide BPO services that combine text communication channels, including manned chat and SMS.
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Visual IVR
We provide visual IVR that rapidly guides customers to inquiry channels that are visually displayed on the smartphone.
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Online customer service /video support
We provide a one-stop service from introduction to the operation of online customer service using video calls and screen sharing.
List of business process services
Please feel free to contact us by telephone or using a form to request documents or explanations on our services.