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Technical support
Swiftly solve problems with advanced technical knowledge We improve the answer rate, resolution rate, and customer satisfaction by utilizing optimal personnel and digital technologies.
Do you need help with any of these challenges?
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Want to secure personnel who have the IT skills and expertise required to handle technical inquiries
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Want to solve a wide range of inquiries and problems swiftly
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Want to utilize AI and digital technologies to improve the resolution rate and operational efficiency
We provide technical support for corporate and individual customers in need of advanced technical knowledge.
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Seven hundred dedicated engineers with the ability to deal with various IT tools
We have approx. 700 IT support engineers who have extensive knowledge. We can deal with various tools, such as Microsoft 365 applications, Google applications, and SAPConcur*.
*A cloud system for business trip/expense management -
Optimal user support provided based on a lengthy track record
Operating businesses for major software companies for a long period of time, such as technical support, support desks, sales support, and sales administration support We provide optimal support tailored to the needs of both individual and corporate customers.
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IT support system to provide support to major regardless of sector
We provide technical support to companies, such as major all-in-one printer manufacturers and major networking companies regardless of sector and industry.
Services we can provide
Technical support desk
We handle inquiries from both corporate and individual customers about how to use services/products, etc. (proposal of solutions based on the results of interviews)
Failure report/repair request reception desk
We provide a failure report/repair request reception service for products such as home appliances. We can also make follow-up calls after the completion of repairs.
Internal IT help desk
We handle inquiries from employees of client companies and realize the facilitation of their operations. For more details on our services, please click here.
- We provide various services tailored to customer needs other than the technical support services mentioned above, such as network/cloud/security solutions, IT outsourcing, and the dispatch of engineers.
- Altius Link, Inc. IT solutions: https://www.altius-link.com/services/
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Technical support system
Process for starting operations
Case studies of the introduction of technical support
| Sector/industry | Outline of operations |
|---|---|
| Electrical equipment sales | Handling of inquiries about computer peripherals (telephone, e-mail, chat), remote technical support through screen sharing, etc., services, such as the handling of inquiries about support desks for would-be buyers, purchase promotion, and provision of quotations |
| Administrative services | Operation of a help desk for employees of municipalities etc. about the network system/service provided by the government (telephone, e-mail, chat, and inquiry form) |
| IT services | Monitoring of the server provided by the client company, provision of support, and handling of inquiries |
| IT services (for group companies) | Operation of a help desk about Office 365, office automation equipment, and the internal systems for the group companies (telephone, e-mail), and reception of repair requests |
| Services |
Technical support on various settings, operation methods, apps, etc., handling of repair and replacement requests and inquiries from contractors, and handling of inquiries from distributors |
| Information equipment rental service | Provision of technical support and handling of inquiries about rental equipment, such as Wi-Fi routers and SIM cards |
| Securities company | Operation of a technical support desk about how to operate a PC to complete the procedure on the dedicated page for members, etc., handling of inquiries in the event of system failure, and provision of support related to manual updates |
| Food/beverage manufacturer | Initial reception and escalation of requests from retailers for repair of equipment to sell |
Please feel free to contact us by telephone or using a form to request documents or explanations on our services.