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- Online customer service /video support
Online customer service /video support
We provide a one-stop service from introduction to the operation of online customer service using video calls and screen sharing.
Do you need help with any of these challenges?
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We have difficulty identifying a problem with a customer, taking time for solving. We want to reduce the service time.
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We want to visually explain product usage and operation showing the actual product.
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We want to provide the same customer service as at physical stores with reduced costs.
By providing online customer service while watching the same video/screen as the customer, we increase the solution rates and sales.
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Efficient problem identification while watching a video
Operators provide service while watching a video taken on a customer’s smartphone,
thereby efficiently identifying a problem and reducing the service time. -
Accurate guidance and presentation of solutions
An operator provides support while looking at the information shared with a customer’s smartphone/PC,
thereby improving customer understanding and the solution rate and enhancing customer satisfaction. -
Providing online customer service of the same quality as at physical stores with lower costs
By opening an online store, the service reduces costs on opening/operating physical stores.
The service also enhances CX with reliable sales/customer support of the same quality as at physical stores.
Features of the online customer service/video support
Selecting a system that suits client operation
Based on our extensive experience in introducing systems, we select an online customer service/video support system with screen sharing, screen synchronization, video calls, and other functions, taking into account the nature of the business and requirements.
Manned operation for enhanced customer satisfaction
We achieve high customer satisfaction with online customer service that reaches customers using visual information.
Online customer service x BPO service
Based on our extensive experience in customer support and technical support, we provide a one-stop service from task selection to operation design and management suitable for your online customer service.
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The key to WFH live chat agent
Relia group's tailor-made CX-CRM, omi-channel and chat supports delivering from our strategic locations in APAC meet all your expectations
Conceptual diagram of service
By adding a video channel, we achieve efficient operation and enhanced CX for matters that are difficult to communicate with voice or text alone.
Functions of the online customer service/video support system
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Video sharing
A customer shoots a product with their smartphone to be shared with an operator and with support provided by phone.
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Screen sharing (co-browsing)
A customer’s or operator’s PC screen is shared with the other party and with support provided by phone.
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Video call
A customer and the operator talk face-to-face for support on the PC/smartphone screen.
*A customer can switch whether or not to display their face.
An operator can select to display their face or an avatar.
Please feel free to contact us by telephone or using a form to request documents or explanations on our services.