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- Visual IVR
Visual IVR
We provide visual IVR that rapidly guides customers to inquiry channels that are visually displayed on the smartphone.
Do you need help with any of these challenges?
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We want to reduce incoming calls at the contact center.
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We have introduced non-phone inquiry channels but with low usage rates and center operation costs remaining high.
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When problems occur, it takes time for internal and external coordination, making it impossible to make updates on the support site in real time.
We promote self-help and achieve efficient contact center operation by improving flow to the inquiry channels.
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Reducing incoming calls by dispersing inquiries
We guide customers to non-phone channels to promote self-help by customers and reduce incoming calls.
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Optimizing center operation costs
With visual IVR designed based on contact reasons, we improve the usage rates of non-phone inquiry channels and reduce center operation costs.
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Timely provision of the latest information
Visual IVR can be updated by the contact center departments.
In the event of a problem, it can continuously provide the latest information.
Features of the visual IVR service
Can be installed on various flow lines
Flexible customer flow lines can be designed by embedding links on websites, providing 2D codes on DM, sending URLs via email/SMS, etc.
Features specialized for contact center operation are provided as standard
Various features for resolving problems in contact operation are provided as standard, such as call back booking and congestion display.
Visual IVR x BPO service
Along with the introduction and construction of visual IVR, we provide outsourced services for contact centers to optimize overall operation by combining human and digital support.
User case studies
By guiding customers who make phone inquiries to non-phone contact channels through visual IVR, we promote self-help by customers and reduce incoming calls.
Features of visual IVR
Various features specialized for contact center operation are provided as standard, such as call back booking.
What is visual IVR?
Visual IVR is a support content platform that guides customer inquiries to an appropriate support contact or content on a smartphone screen.
The service enables designing flow lines to FAQ websites and chatbots for promoting self-help and to manned support by phone, email, chat, etc.
Advantages of visual IVR
The service provides customers with an environment for accessing the information they need when they need it.
Client companies can strengthen their customer contact points with expectations for enhanced customer satisfaction, CX, and customer service performance.
Please feel free to contact us by telephone or using a form to request documents or explanations on our services.