- Top
- Service
- System introduction/utilization
- Voice bot
Voice bot
We provide a one-stop service from voice bot introduction to operation, which automates call handling with voice recognition technology and AI.
Do you need help with any of these challenges?
-
Costs on center operation cannot be reduced because of call handling by operators.
-
We are not able to take orders by phone outside of the service hours of the contact center, resulting in opportunity losses.
-
We want to improve our response rate that decreases because of typical inquiries that become frequent during the busy seasons.
By automating incoming/outgoing call operation, we achieve more efficient contact center operation and cost optimization.
-
Optimizing operational costs
By automating the handling of typical inquiry calls with a voice bot, the service reduces operator service costs.
-
ervice available 24/7
By receiving orders by phone with a voice bot 24 hours, we reduce your opportunity losses.
-
Improving call response rates
By automating the handling of typical inquiry calls with a voice bot, the service maintains response rates during the busy seasons with increased incoming calls anticipated.
Features of the voice bot service
Selecting an optimal voice bot system
Based on our extensive experience in introducing systems, we select an optimal voice bot system that suits the client business and requirements.
Improving the accuracy of conversations
Based on our contact center operation expertise, we design conversation scenarios to construct high-accuracy voice bots.
Through continuous tuning, we maintain and improve the conversation closing rates.
Improving operational efficiency with combined automation solutions
Information received by a voice bot is automatically registered in the system using RPA etc.
By combining human and digital support, we optimize the entire business flow.
Conceptual diagram of service
We provide one-stop services ranging from the overall flow design of a contact center to the construction of a voice bot and center operation, including manned support.
The service provides support in the introduction of a voice bot in various operations, including order receiving, processing, and information retrieval.
Operations that can be automated with a voice bot
| Manufacturer |
|
|---|---|
| Communications/information |
|
| Finance/insurance |
|
| Distribution/retail/services |
|
| Government agency/public infrastructure |
|
Please feel free to contact us by telephone or using a form to request documents or explanations on our services.