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Our strengths

Our strengths

We provide a better communication experience by promoting digital BPO.

Provide a better communication experience by promoting digital BPO

We realize effortless customer support by combining warm support only humans can provide and digital solutions. CX of client companies
We support customers’ creation and contribute to the improvement of their corporate value.

Value provided by Altius Link

One of the largest contact center resources in Japan and the unique operation method
Supporting highly professional technological fields and a wide range of global fields
One-stop solution that utilizes group assets
Digital solutions that sophisticate contact centers

One of the largest contact center resources in Japan and the unique operation method

Altius Link’s operation method

It is a method of realizing high-quality operations that meet the needs of our client companies utilizing one of the largest contact center resources in Japan and a track record of doing business with approx. 1,300 companies or more. We improve customers’ business performance through the effective sharing of insights and continuous improvement.

①Proven track record of AI-human hybrid ②Knowledge gained by accumulating company-wide insight ③Quality management cycle tailored to the needs ofg client companies Provision best practices

1 A remarkable track record and superior resources

We own the largest number of locations and one of the largest human resources in Japan. We have a track record in a variety of sectors and businesses, such as communications/information, finance/insurance, manufacturers, distribution/retail/service, and government agency/public infrastructure.

7 countries, approximately 100 locations, approximately 34,000 seats ※As of March 2025. Business scale (consolidated sales in 2024, other figures as of March 2025) Consolidated sales: approximately ¥2.27 trillion Number of locations: approximately 100 Number of employees: approximately 56,000 Number of customers: more than 1,300 companies

2 Knowledge gained by accumulating company-wide insights

Utilizing a remarkable track record and superior resources, we accumulate company-wide insights in the knowledge platform called the Operation Standard and continuously update it. We can stably perform high-quality operations at all the locations as well as meeting various needs of client companies.

Operation specification design document WBS creation Environment construction Operation construction Recruitment Training Operation management Operation standard

3 One of the largest contact center resources in Japan and the unique operation method

We accurately understand the needs of client companies and thoroughly manage KPIs. We develop effective measures based on the client company satisfaction surveys (CS surveys) we conduct regularly and keep implementing the PDCA cycle to provide customer support appropriate for our customers.

Customer company needs PLAN KPI management DO CS management CHECK Improvement ACTION

Operations Category Award

Strategy Category Award

Received the Operations Category Award and Strategy Category Award at the Contact Center Japan Awards 2025

We received the Operations Category Award and Strategy Category Award in the Center Recognition Category of the Contact Center Japan Awards 2025, which honors outstanding initiatives and achievements in contact center operations.

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