Altius Link's Global Services
Solutions We Provide
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Omni Channel
Support
Nowadays, there are a variety of contact channels that are available to the end-users such as voice, email, chat, SMS and through different Social Network sites. Altius Link is able to provide the most convenient and appropriate channel for them to utilize for an enhanced customer experience. Altius Link can provide Omni channel platform to flexibly adjust with end-users switching communication devices or channels according to the current trend. -
Sales Effectiveness
We are especially selected, well-trained and experienced in terms of providing end-to-end support. We help turn normal customers to brand advocates. We understand and value our clients' relationship with them, therefore, our commitment is to create and realize added value to the existing and potential customers by using the right technique and tools that help maximize client revenue and profit. -
Automation & Cost Reduction
Our solutions combine advanced technology and human expertise to create digital engagements options that contribute to our client's cost reduction initiatives. We provide consultation and process management. We transform the way they do business through Robotic Process Automation (RPA), Self-Service, and Artificial Intelligence.
Altius Link As CX Solution Provider
Altius Link CX
Altius Link CX program is a service to draw a solution from visualizing and analyzing root causes based on growth stage of each client with view point of end-users, servicers, and operators.
Optimize Experience
Altius Link can deliver the finest end-user experience on every service or sales channel, building a relationship that cultivates loyalty and promotes revenue growth.
Multi-lingual Contact Center
Multi-lingual Contact Center
The Altius Link Group provides services that support a wide range of languages from the most globally used languages as English, Spanish, Chinese, to various Southeast Asian languages.We support customer service channels including phone, email, chat, and web services as SNS, and operate global customer support of clients expanding overseas.In addition to customer service, helpdesk services, and technical support, we provide marketing support such as lead generation, customer acquisition utilizing multiple channel.
Our Capability
APAC Multi Lingual
The Altius Link Group APAC regional headquarters, Altius Link Group provides a comprehensive language support. These include English, Chinese (Mandarin & Cantonese), Japanese, Korean, Vietnamese, Thai, Tagalog, Bahasa Malay, and Bahasa Indonesia.
International Contact Center Support
We have 2 contact centers in the United States, in addition to the 9 offshore support centers in the Philippines. We also have a nearshore contact center in Nicaragua which provides English, Spanish and Portuguese support.
Overseas Subsidiaries
Inspiro Group provides CRM services to the US and APAC countries, leveraging its high English proficiency. The market share for the Philippine domestic market is one of the largest in the industry.
Relia Vietnam has proudly provided high quality Japan-standard services backed by Altius Link, Inc. since its establishment. Its offices in Hanoi and HCMC are multi-functional, providing a wide range of services from local to offshore.
MOCAP provides services to the entire APAC market, and handles any needs covering contact centers, back-office support, e-commerce management, and market research.
Dalian provides multilingual operations such as high proficiency Japanese, Mandalin, Cantonese, Korean, and English.
Inspiro Relia, Inc.
Outline
| Established |
October 5, 2004 (Inspiro Relia) February 21, 1994 (Infocom) |
|---|---|
| Represented by (Director) |
Yuji Hamamoto |
| Shareholder |
Altius Link, Inc. (100%) (Inspiro Relia) Altius Link, Inc. (99.6%) (Infocom) |
| Address | 6th Floor, L.V. Locsin Building, Ayala Avenue cor. Makati Avenue, Makati City |
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Language
English, Spanish,
and others -
Number of Employees
12,611 employees(As of March 2023) -
Capacity
7,630 seats(As of March 2023)
Primary Services
English CRM Services for US and APAC
Providing inbound and outbound call operations supported by high English proficiency. Handling various kind of services with the size from several dozen to over 2,000 people. 24/7 support is available through its locations in the Philippines and US.
Multilingual CRM Services
Providing multilingual services including English, Spanish, APAC and European languages. Well experienced in a variety of industries like telecommunications, healthcare, BFSI, travel, media, e-commerce, retail, and many others.
RELIA VIETNAM JOINT STOCK COMPANY
Outline
| Established |
November 1, 2009 |
|---|---|
| Represented by (Director) |
Kuninao Sagawa |
| Shareholder |
Altius Link, Inc. (99.6%) Inspiro Relia Global Shared Services, Inc.(0.2%) MAXCOM, Inc.(0.2%) |
| Address |
Hanoi Floor 10, Detech II building, 107 Nguyen Phong Sac Street, Dich Vong Hau Ward, Cau Giay District, Ha Noi, Viet NamHo Chi Minh 222-226 Hoang Hoa Tham, Ward 12, Tan Binh District, HCMC, Vietnam |
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Language
Vietnamese/ Japanese/ English -
Number of Employees
669 employees(As of March 2023) -
Capacity
810 seats(As of March 2023)
Primary Services
Offshore Back Office Support
Providing back-office operations such as data checking/entry/processing using its Japanese capability and various imaging solutions like image editing for e-commerce and web magazines.
On-shore CRM Service
Relia Vietnam's top-class multi-channel services are highly valued by both local and foreign clients. Supported languages are Vietnamese and English.
MOCAP Limited
Outline
| Established |
June 11, 2008 |
|---|---|
| Represented by (Director) |
Patchanee Srisukwattana |
| Shareholder |
Mitsiam International Limited.(26.00％) Mitsui & Co (Thailand) Limited.(25.35％) Loxbit Public Company Limited.(24.64％) Altius Link, Inc.(24.01％) |
| Address | 3rd Floor, Siripinyo Bldg, 475 Sri-Ayudthaya Rd. Thanon Phayathai, Rajthevee, Bangkok, 10400 Thailand |
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Language
Thai/ English/ Japanese -
Number of Employees
787 employees(As of March 2023) -
Capacity
970 seats(As of March 2023)
Primary Services
Contact Center & Back-Office Support
Providing a wide range of contact center services and back-office supports, including customer support, IT helpdesk, and sales/marketing support. Also, supporting e-commerce/social media peripheral operations and staffing to system construction. Supported languages are Thai, English, and Japanese.
Market Research for APAC
Providing qualitative/quantitative researches across APAC. Well experienced in researches for various kind of business requested by local, Japanese, and foreign clients.
[ business alliance partner ] Moshi Moshi Hotline Dalian, Inc.
Outline
| Established |
April 25, 2012 |
|---|---|
| Represented by (Director) |
Ximin Chen |
| Shareholder |
Neusoft Cloud Technology CO.,Ltd.(85.1%) |
| Address | 502 Building No.23, Dalian Software Park No.40, Software Park East Road, Shahekou District, Dalian, China |
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Language
Japanese/ Korean/ Chinese/ English -
Number of Employees
99 employees (As of March 2023) -
Capacity
220 seats (As of March 2023)
Primary Services
Offshore Back-Office Support
Providing high-class back-office operations utilizing advanced Japanese skills. Also handling operations that require industry-specific knowledge, such as contract administration for insurance industry and order management for manufacturing companies.
Multilingual Chat & Email Service
Dalian covers customer support in Asian markets such as China, South Korea, and Japan. Its high quality communication ensures high customer satisfaction.