Establishment/outsourcing of contact centers (call centers)

Establishment of a new center

• Do you need help with any of these?
• Strengths of Altius Link
• Service lineup
• Process to establishment and outsourcing
• Example schedule
• Costs
• FAQs

Do you need help with any of these?

• 

  Want to outsource telephone answering and enable employees to concentrate on the core business

• 

  Want to adopt the latest technologies, such as generative AI and automatic voice response

• 

  Want to analyze inquiries and utilize the results for service improvement and marketing

• 

  Want to receive comprehensive support from launch to operation

Strengths of the new contact center (call center) establishment service Altius Link provides

• 

  Assessment/consulting

  We interview you on your situations and issues and provide consultation on various matters including the judgment on the necessity of introducing our systems, optimal launching methods, and operations after the launch. You can start by requesting our consulting service.

  See the details of the services
• 

  Proposal of optimal solutions

  We propose optimal solutions suitable for customers’ issues ranging from improvement of CX and operational efficiency to sales expansion and quality enhancement and improvement.

  Search for solutions
• 

  Communication design that combines human and IT solutions

  We can design operations and propose BPO so that the entire business from the flow to a voice bot (call flow) to post-processing of automatic response (registration or return calls) can be optimized.

  About the strengths of Altius Link
• 

  Both in client companies’ environments and our environment

  We can establish contact centers (call centers) in client companies’ environments as well as in our environment. We prepare necessary facilities such as PBXs, CRM, and loggers upon request.

  View center introduction

Service lineup

By combining Altius Link’s strengths, which are the ability of humans to deal with various situations flexibly and technologies that utilize digital solutions, such as AI, we design and propose communication that is suitable for the fulfillment of customers’ demands.

• 

  A track record and know-how developed through support operations Human solutions

  We place high-quality, well-trained operators based on our remarkable track record and extensive knowledge developed through support operations. We assign the necessary number of operators at a time when they are needed.

• 

  Utilize advanced technologies and solve issues Digital solutions

  We enhance operational efficiency, reduce costs, and improve convenience for customers by adopting advanced technologies, such as AI and RPA.

Process of establishing
new contact centers (call centers)

• STEP 1 Communication design

  Clarification of goals

  • Interview on situations
  • Clarification of what customers want to achieve and goal setting
  • Consideration of appropriate channels based on service details and customer attributes

• STEP 2 Selection of technologies

  Selection of optimal technologies

  • Selection of appropriate solutions based on issues
  • Selection of digital solutions based on contact reasons
  • Predictive diagnosis of effects based on the record of the companies that have introduced our systems

• STEP 3 Design/establishment

  Design and establishment of centers that meet the requirements

  • Design of business processes
  • Development of a management system
  • Development of an infrastructure and systems
  • Hiring (assignment) and development of human resources

• Start of operation

  We report on results and the status of issues in reports and at meetings even after the start of operation as appropriate

  

• STEP 4 Analysis / verification / improvement activities

  Analysis / verification and improvements based on the record

  • Analysis / verification of target index values
  • Development and implementation of improvement measures

Example schedule of the establishment of a new contact center (call center)

Cost of establishing a new contact center (call center)

We ask you about the details of the operations you want to outsource to us and then provide you with a cost estimate along with the optimal plan. Please feel free to contact us, first.

Review of the operation of a contact center

• Do you need help with any of these?
• Strengths of Altius Link
• Service lineup
• Process to establishment and outsourcing
• Example schedule
• Costs
• FAQs

Do you need help with any of these?

• 

  Do not know what the issue is, though things are not going well for some reason

• 

  Want to introduce an effective method of producing better results if any

• 

  Worried about whether we should keep it this way since we have been using the same vendor for years

• 

  Want to reduce costs as well as improving quality by introducing advanced technologies

Strengths of the contact center (call center) operation review service Altius Link provides

• 

  Assessment/consulting

  We interview you on your situations and issues and provide consultation on various matters including the judgment on the necessity of introducing our systems, optimal launching methods, and operations after the launch. You can start by requesting our consulting service.

  See the details of the services
• 

  Proposal of optimal solutions

  We propose optimal solutions suitable for customers’ issues ranging from improvement of CX and operational efficiency to sales expansion and quality enhancement and improvement.

  Search for solutions
• 

  Communication design that combines human and IT solutions

  We can design operations and propose BPO so that the entire business from the flow to a voice bot (call flow) to post-processing of automatic response (registration or return calls) can be optimized.

  About the strengths of Altius Link
• 

  Both in client companies’ environments and our environment

  We can establish contact centers (call centers) in client companies’ environments as well as in our environment. We prepare necessary facilities such as PBXs, CRM, and loggers upon request.

  View center introduction

Service lineup

By combining Altius Link’s strengths, which are the ability of humans to deal with various situations flexibly and technologies that utilize digital solutions, such as AI, we design and propose communication that is suitable for the fulfillment of customers’ demands.

• 

  A track record and know-how developed through support operations Human solutions

  We place high-quality, well-trained operators based on our remarkable track record and extensive knowledge developed through support operations. We assign the necessary number of operators at a time when they are needed.

• 

  Utilize advanced technologies and solve issues Digital solutions

  We enhance operational efficiency, reduce costs, and improve convenience for customers by adopting advanced technologies, such as AI and RPA.

Process of establishing
new contact centers (call centers)

• STEP 1 Communication design

  Clarification of goals

  • Interview on situations
  • Clarification of what customers want to achieve and goal setting
  • Consideration of appropriate channels based on service details and customer attributes

• STEP 2 Selection of technologies

  Selection of optimal technologies

  • Selection of appropriate solutions based on issues
  • Selection of digital solutions based on contact reasons
  • Predictive diagnosis of effects based on the record of the companies that have introduced our systems

• STEP 3 Design/establishment

  Design and establishment of centers that meet the requirements

  • Design of business processes
  • Development of a management system
  • Development of an infrastructure and systems
  • Hiring (assignment) and development of human resources

• Start of operation

  We report on results and the status of issues in reports and at meetings even after the start of operation as appropriate

  

• STEP 4 Analysis / verification / improvement activities

  Analysis / verification and improvements based on the record

  • Analysis / verification of target index values
  • Development and implementation of improvement measures

Example schedule of the review of contact center (call center) operations

Cost of reviewing contact center (call center) operations

We ask you about the details of the operations you want to outsource to us and then provide you with a cost estimate along with the optimal plan. Please feel free to contact us, first.