- Top
- Service
- Outsourcing
- Overseas (onshore, offshore)
Overseas (onshore, offshore)
Altius Link provides CRM services to clients in Japan and other countries by utilizing its locations in the Philippines, China, Thailand, Vietnam, Nicaragua, and the United States.
Global business of Altius Link
Worldwide business resources of Altius Link
Available languages in Altius Link services
Do you need help with any of these challenges?
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We want to reduce office costs
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We want to provide global client support
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We need local information from Asian countries
We offer attractive services to meet the diverse needs in different countries.
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High-quality, low-cost support utilizing offshore resources
By utilizing our offshore resources, we provide Japanese language support and image solutions at low cost to clients in Japan.
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Assisting global client contact points with multilingual support
We provide client support in English, Chinese, Spanish, and Asian languages.
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Support for overseas research on growing markets
We plainly communicate the actual states of rapidly growing APAC markets through the approaches of company research, industry research, and market research.
Global back-office service offerings
Provides office work, specialized work, and seasonal work in Japanese in a secure environment and at low cost
Back-office service in Japanese
We deliver more rapid, more accurate, and more low-cost services for routine and non-routine work, ranging from data input in Japanese to corporate back-office work handling accounting, general affairs, and personnel data; sales support work featuring the preparation of estimates, specifications, and reports; and order placing and receiving with end users.
Imaging solution
We create various image content at low costs. We handle a wide range of tasks that includes the correction of images to be placed on corporate websites, tagging numerous photos shot in events, and 3D-CAD. Our service even processes one million images in a short delivery time.
Case studies of this service
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An international remittance service provider
Helping create the client's customer experience through multilingual customer support
- Finance/insurance
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Delivering the Goods for a Southeast Asian E-commerce Leader
Relia group is serving the same project of client business in the Philippines, Vietnam, and Thailand. Our depth understanding of local business and group synergy among companies can contribute to delivering excellent customer support services to the client.
- Distribution/retail/services
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Translating Efficiencies for a Japanese E-commerce Giant
Relia group have succeeded in outsourcing a project of a client first time in their business, which realized 24/7 operation with improving customer satisfaction.
- Distribution/retail/services
Download more on this service
Altius Link groups renowned global contact center
Learn how multi-lingual support helps our clients ease the pain of expanding business in the new country with our experience CX champion at your service.
Benefits of utilizing global back-office services
Improving business efficiency
Achieving BCP measures
Cost reduction
Maintaining operational quality
Strengths of Altius Link’s global back-office services
Comprehensive support from operation design to management
We provide integrated support from operation design to management, leveraging BPO operation know-how cultivated over the years.
Promoting task automation
A specialist team of automation and digitization implements tasks by streamlining work categories and overall person-hours.
Operation management at optimal locations
Management utilizing multiple global locations achieves robust BCP measures.
We maximize cost reduction effects through offshoring while ensuring operational quality.
Standardizing operations and sharing operating rules
We achieve uniform services by classifying core and non-core operations, standardizing operations, and sharing operating rules with client companies.
Global back-office services: example of introduction
Results of introduction
Cost reduction by approx. 30%
Optimized operational costs by utilizing locations that suit operating difficulty
Task visualization
Classified and visualized operating processes through task transfer assessment
Improvement of productivity
By outsourcing non-core operations, created an environment for staff to concentrate on core operations
Enhanced business continuity
Established BCP measures by utilizing multiple global locations
Global contact center offerings
Multi-language contact center
The Altius Link group provides services in various languages, including major languages with a large speaker population, such as English, Chinese, and Spanish, as well as local languages in Southeast Asia. We handle channels including telephone, email, chat, and social media, and centrally operate the global contact centers of clients that operate worldwide. In addition to customer support contact, help desk, and technical support, we also provide marketing support that includes lead generation and customer acquisition by utilizing all channels.
Benefits of global contact centers
Securing human resources with an understanding of local languages and cultures
Improved business efficiency and cost reduction through task visualization
Market research for understanding local needs in advance
Main service menu
| Inbound | Outbound | Omnichannel | Research and analysis |
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| ・Customer support | ・ Lead acquisition | ・ Chat support | ・ Market research |
| ・Technical support | ・ Up-selling/cross-selling | ・Social media support | ・ Customer satisfaction survey |
| ・Help desk | ・ Reminding | ・ Online customer service | ・VOC analysis |
Strengths of Altius Link’s global contact centers
Providing services at Japanese standards x global standards
We establish and manage operations by utilizing COPC and Lean Six Sigma, thereby achieving high-quality support.
Ability to bring ideas to life
We provide services that suit language and business requirements by utilizing our locations and partner companies, thereby enabling the simultaneous launch of operations across multiple countries and languages. We realize channel design and management that suit communication channels preferred in each country, thereby contributing to improved CX.
Unparalleled cost-effectiveness
We achieve high cost-effectiveness by reducing costs through the combination of complete security structure and operational process, locally hired high-skill human resources, and latest technologies.
Complete security structure conforming to international standards
We provide a highly secure operating environment that meets business requirements and regulations of service users, including ISO 27001 certification, PCI-DSS (*1) conformance, and compliance with GDPR (*2).
*1) PCI-DSS: An international information security standard for the credit card industry designed to protect credit card membership information *2) Laws and regulations applicable to EU states that stipulate in detail the protection and handling of personal data
Global contact center services: example of introduction
Results of introduction
Achieving standardized operation and uniform service
Because operations in multiple countries can be ordered from a single company, we achieve standardized operation for communication cost reduction and uniform service at a client company.
Improved client satisfaction through quality control of global standards
We contribute to improved customer satisfaction through quality control management based on global standards.
生産性の向上
By reviewing generative AI and operating processes, we improve business efficiency and productivity.
Cost reduction
By combining locally hired high-skill human resources with latest technologies, we achieve cost reduction while maintaining security and quality.
Asian market research service offerings
APAC market research
What do Asian people like, eat, and buy? Skilled field investigators collect actual information from local viewpoints. From small to large surveys, we work with a client company to clarify survey requirements and deliver more useful and accurate information.
B2B industry/company research
We use our proprietary network to investigate Asian industry/company information that is difficult to obtain in Japan. We deliver a core survey report only achievable by field investigators.
Overseas group companies
We manage highly reliable operation rooted in local communities.
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Altius Inspiro, Inc (Altius Infocom, Inc.)
The Inspiro group is one of the largest Japan-based English language support providers, providing contact centers and digital BPO services for North America and APAC.
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Altius Link Vietnam Joint Stock Company
Altius Link Vietnam has been providing high quality services of Japanese standards as a Japan-based subsidiary since its foundation. While providing back-office services for Japan with Japanese-speaking human resources, we also provide domestic services for Vietnam.
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MOCAP Limited
MOCAP provide services not only in Thailand, but also in the entire APAC market. MOCAP responds to all needs including contact centers, outsourced office work, and market research.
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Moshi Moshi Hotline Dalian, Inc.
Our multilingual service location that provides services in Chinese, Korean, and English in addition to Japanese
Altius Inspiro, Inc.
The Altius Inspiro, Inc., and the Altius Infocom, Inc., Inspiro group provide contact center and digital BPO services primarily for North America and APAC. The group also provides Spanish language support mainly in Nicaragua and European language support with partner companies.
Basic information
| Date of establishment | October 5, 2004 (Altius Inspiro, Inc.) February 21, 1994 (Altius Infocom, Inc.) |
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| Name of representative | Ryu Ohashi |
| Shareholder composition | Altius Link, Inc. (100%) (Altius Inspiro, Inc.) Altius Link, Inc. (99.6%) (Altius Infocom, Inc.) |
| Address | 12th Floor, L.V. Locsin Building, Ayala Avenue corner Makati Avenue, Makati City |
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Languages used: English, Spanish, etc.
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No. of employees: Approx. 11,000
(as of March 2025) -
Estimated number of seats (capacity): Approx. 7,400 seats
(as of March 2025)
Key services
Contact center service in English for North America and APAC
We operate inbound and outbound centers with English as the main language. We can flexibly respond to various business scales and services, from 10+ to 2000 operators. We provide 24-hour service using our locations in the Philippines and the United States.
Multilingual CRM service
We provide service not only in English but also in APAC, European, and other languages. Our clients operate in a wide range of industries, including telecommunications, healthcare, finance, travel, media, e-commerce, and retail.
Altius Link Vietnam Joint Stock Company
We provide offshore BPO services (data entry and imaging services) for Japan and contact centers for local clients at three locations in Hanoi and Ho Chi Minh City.
Basic information
| Date of establishment | November 2009 |
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| Name of representative | Kuninao Sagawa |
| Shareholder composition | Altius Link, Inc. (99.6%) Altius Link Global Shared Services, Inc. (ALGSS) (0.2%) Maxcom, Inc. (0.2%) |
| Address | Hanoi Floor 10, Detech II building, 107 Nguyen Phong Sac Street, Dich Vong Hau Ward, Cau Giay District, Ha Noi, Viet Nam Ho Chi Minh City 222-226 Hoang Hoa Tham, Ward 12, Tan Binh District, HCMC, Vietnam |
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Languages used: vietnamese/Japanese/English
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No. of employees: Approx. 1,100
(as of March 2025) -
Estimated number of seats (capacity): Approx. 1,050 seats
(as of March 2025)
Key services
Offshore back-office service
We provide back-office services including Japanese-based data entry and back-end operations for services provided by companies (outsourced data checking, input, and processing), as well as various imaging solutions, such as image editing and processing for EC sites and Web magazines.
Onshore contact center
We provide top-class service in the call center industry in Vietnam. The multichannel contact center is highly rated by both local and international companies. Supported languages are Vietnamese and English.
MOCAP Limited
As a business solution partner, MOCAP achieves increased competitiveness for a client company with contact center, outsourced office work, and market research services.
Basic information
| Date of establishment | November 6, 2008 |
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| Name of representative | Suphannee Nakharin |
| Shareholder composition |
Mitsiam International Limited.(26.00％) Mitsui & Co (Thailand) Limited.(25.35％) Loxbit Public Company Limited.(24.64％) Altius Link, Inc. (24.01%) |
| Address |
3rd Floor, Siripinyo Bldg, 475 Sri-Ayudthaya Rd. Thanon Phayathai, Rajthevee, Bangkok, 10400 Thailand |
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Languages used: Thai/English
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No. of employees: Approx. 700
(as of March 2025) -
Estimated number of seats (capacity): Approx. 630 seats
(as of March 2025)
Key services
Contact center and back-office services
We provide a full range of contact center services, including customer support, IT help desk, and sales/marketing support. We can also support operations related to e-commerce and social media, staffing, and operating system construction. Supported languages are Thai, English, and Japanese.
Market research for APAC
We conduct qualitative and quantitative surveys covering APAC. In Thailand, we provide research services to Japanese, international, and local clients in various business categories and industries.
[Business partner] Ming Shi Hotline Information Technology (Dalian) Co., Ltd.
In Dalian, we provide offshore BPO services for Japan (industry-specific high-level office work) and text CRM services including Japanese, Korean, and English at high quality and low cost.
Basic information
| Date of establishment | April 25, 2012 |
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| Name of representative | Chen Ximin |
| Shareholder composition |
Neusoft Cloud Technology CO.,Ltd.(85.1%) Altius Link, Inc. (14.9%) |
| Address | Room 502, Building 23, Dalian Software Park, No. 40, Software Park, Dalian, Liaoning Province, China |
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Languages used: Japanese/Korean
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No. of employees: Approx. 60
(as of March 2025) -
Estimated number of seats (capacity): Approx. 210 seats
(as of March 2025)
Key services
Offshore back-office support
We provide advanced back-office work utilizing high Japanese language skills. We can also handle operations requiring industry-specific decisions for the insurance industry, manufacturers, etc.
Chat and email service in East Asian languages
We provide support for clients in the Asian markets including China, South Korea, Japan at a single location in Dalian. We achieve high customer satisfaction through high-quality text communication.
Please feel free to contact us by telephone or using a form to request documents or explanations on our services.