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- Support cases
Support cases
We introduce the cases of the customers Altius Link has provided support to.
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Loading Up Support for a US Financial Services Provider
- Outsourcing
Relia group contributes to the cost reduction by providing bilingual (Spanish/English) at the near-shore of the U.S. Our analytics service is able to achieve improving customer satisfaction.
- Sector
-
- Finance/insurance
-
Delivering the Goods for a Southeast Asian E-commerce Leader
- Outsourcing
Relia group is serving the same project of client business in the Philippines, Vietnam, and Thailand. Our depth understanding of local business and group synergy among companies can contribute to delivering excellent customer support services to the client.
- Sector
-
- Distribution/retail/services
-
Translating Efficiencies for a Japanese E-commerce Giant
- Outsourcing
Relia group have succeeded in outsourcing a project of a client first time in their business, which realized 24/7 operation with improving customer satisfaction.
- Sector
-
- Distribution/retail/services
-
Transcending Boundaries for an Overseas Remittance Service
- Outsourcing
Relia group contributes to the cost reduction of the client in Vietnam, the Philippines, and Thailand and reduces the client's burden for vendor management by the result of migrating operations from Japan to outside of Japan.
- Sector
-
- Finance/insurance
-
Achieving Improved NPS for an Australian IT Company
- Assessment/consulting
Relia group has achieved a Net Promoter Score (NPS) target by analyzing a root cause and revamp the guideline, process to enhance customer experience maximized.
- Sector
-
- Telecommunications/information
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Prescribing Entry Strategies for New Market Penetration
- Outsourcing
Relia group contributes to a client's new market penetration for a new industry. We run business for more than decades to commit to the local market. Which is a big advantage of the realization of the business.
- Sector
-
- Distribution/retail/services
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Helping a US Flower and Gifts Retailer Weather the Winds of Change
- Outsourcing
Relia group's Work-at-home solution contributes to preventing the tough situation of the COVDI-19. Even in the lockdown period, our blended WAH/WFS solutions are able to continue providing agents' resources to our clients.
- Sector
-
- Distribution/retail/services
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Blooming to 20x Scalability for a US Flower and Gift Industry Leader
- Outsourcing
Relia group was flexible to adjust seasonal transactions of a US-based client. We succeeded in 20 times expansion in a short period for the booming demand for a special event with excellent quality.
- Sector
-
- Distribution/retail/services
-
Invigorating Marketing for a Nutrition Product
- Assessment/consulting
Relia group carried out an online social media campaign with integrated follow-up with a marketing partner, creating brand awareness and lead generation for the customer.
- Sector
-
- Manufacturer
-
Ramping up services for business continuity under COVID-19
- Outsourcing
The pandemic has changed the way we work. Adaptability must be a top priority to ensure business continuity.
- Sector
-
- Distribution/retail/services
-
Seven Bank Ltd.
- Outsourcing
Realizing a contact center that is able to serve customers in nine languages as demand for foreign-language services grows.Results of support using bank agent qualifications
- Sector
-
- Finance/insurance
-
Seven Bank
- System introduction/utilization
Designing visual IVR and language and country specific menus and flows with 90% satisfaction
- Sector
-
- Finance/insurance
-
A major auto parts manufacturer
- Outsourcing
Realizing quality operations while maximizing cost savings through offshoring in Vietnam.
- Sector
-
- Manufacturer
-
A major auto parts manufacturer
- Outsourcing
Won President's Award from the client for cutting workload while shifting quickly to working from home
- Sector
-
- Manufacturer
-
Hotel business
- Outsourcing
Centralization of concierge services to handle guest inquiries
- Sector
-
- Distribution/retail/services
-
A major US e-commerce firm
- Outsourcing
Realizing high customer satisfaction, unchanged from the previous year, even while building a structure for work from home and meeting peak period demand
- Sector
-
- Distribution/retail/services
-
Roadside service company
- Outsourcing
Three-party interpretation services available 24 hours/day, 365 days/year
- Sector
-
- Distribution/retail/services
-
An international remittance service provider
- Outsourcing
Helping create the client's customer experience through multilingual customer support
- Sector
-
- Finance/insurance
-
A major consulting firm
- Outsourcing
Realizing quality operations management by proposing outsourcing for business normalization and issues
- Sector
-
- Distribution/retail/services
-
A major e-commerce platform in Southeast Asia
- Outsourcing
Cutting costs while securing high customer satisfaction by setting up contact centers in multiple countries simultaneously
- Sector
-
- Distribution/retail/services
-
Loading Up Support for a US Financial Services Provider
- Outsourcing
Relia group contributes to the cost reduction by providing bilingual (Spanish/English) at the near-shore of the U.S. Our analytics service is able to achieve improving customer satisfaction.
- Sector
-
- Finance/insurance
-
Delivering the Goods for a Southeast Asian E-commerce Leader
- Outsourcing
Relia group is serving the same project of client business in the Philippines, Vietnam, and Thailand. Our depth understanding of local business and group synergy among companies can contribute to delivering excellent customer support services to the client.
- Sector
-
- Distribution/retail/services
-
Translating Efficiencies for a Japanese E-commerce Giant
- Outsourcing
Relia group have succeeded in outsourcing a project of a client first time in their business, which realized 24/7 operation with improving customer satisfaction.
- Sector
-
- Distribution/retail/services
-
Transcending Boundaries for an Overseas Remittance Service
- Outsourcing
Relia group contributes to the cost reduction of the client in Vietnam, the Philippines, and Thailand and reduces the client's burden for vendor management by the result of migrating operations from Japan to outside of Japan.
- Sector
-
- Finance/insurance
-
Achieving Improved NPS for an Australian IT Company
- Assessment/consulting
Relia group has achieved a Net Promoter Score (NPS) target by analyzing a root cause and revamp the guideline, process to enhance customer experience maximized.
- Sector
-
- Telecommunications/information
-
Prescribing Entry Strategies for New Market Penetration
- Outsourcing
Relia group contributes to a client's new market penetration for a new industry. We run business for more than decades to commit to the local market. Which is a big advantage of the realization of the business.
- Sector
-
- Distribution/retail/services
-
Helping a US Flower and Gifts Retailer Weather the Winds of Change
- Outsourcing
Relia group's Work-at-home solution contributes to preventing the tough situation of the COVDI-19. Even in the lockdown period, our blended WAH/WFS solutions are able to continue providing agents' resources to our clients.
- Sector
-
- Distribution/retail/services
-
Blooming to 20x Scalability for a US Flower and Gift Industry Leader
- Outsourcing
Relia group was flexible to adjust seasonal transactions of a US-based client. We succeeded in 20 times expansion in a short period for the booming demand for a special event with excellent quality.
- Sector
-
- Distribution/retail/services
-
Invigorating Marketing for a Nutrition Product
- Assessment/consulting
Relia group carried out an online social media campaign with integrated follow-up with a marketing partner, creating brand awareness and lead generation for the customer.
- Sector
-
- Manufacturer
-
Ramping up services for business continuity under COVID-19
- Outsourcing
The pandemic has changed the way we work. Adaptability must be a top priority to ensure business continuity.
- Sector
-
- Distribution/retail/services
-
Seven Bank Ltd.
- Outsourcing
Realizing a contact center that is able to serve customers in nine languages as demand for foreign-language services grows.Results of support using bank agent qualifications
- Sector
-
- Finance/insurance
-
Seven Bank
- System introduction/utilization
Designing visual IVR and language and country specific menus and flows with 90% satisfaction
- Sector
-
- Finance/insurance
-
A major auto parts manufacturer
- Outsourcing
Realizing quality operations while maximizing cost savings through offshoring in Vietnam.
- Sector
-
- Manufacturer
-
A major auto parts manufacturer
- Outsourcing
Won President's Award from the client for cutting workload while shifting quickly to working from home
- Sector
-
- Manufacturer
-
Hotel business
- Outsourcing
Centralization of concierge services to handle guest inquiries
- Sector
-
- Distribution/retail/services
-
A major US e-commerce firm
- Outsourcing
Realizing high customer satisfaction, unchanged from the previous year, even while building a structure for work from home and meeting peak period demand
- Sector
-
- Distribution/retail/services
-
Roadside service company
- Outsourcing
Three-party interpretation services available 24 hours/day, 365 days/year
- Sector
-
- Distribution/retail/services
-
An international remittance service provider
- Outsourcing
Helping create the client's customer experience through multilingual customer support
- Sector
-
- Finance/insurance
-
A major consulting firm
- Outsourcing
Realizing quality operations management by proposing outsourcing for business normalization and issues
- Sector
-
- Distribution/retail/services
-
A major e-commerce platform in Southeast Asia
- Outsourcing
Cutting costs while securing high customer satisfaction by setting up contact centers in multiple countries simultaneously
- Sector
-
- Distribution/retail/services
Please feel free to contact us by telephone or using a form to request documents or explanations on our services.