The Covid-19 vaccine certificate support

Customer Experience

2022.03.11

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*On September 1, Relia, Inc. merged with KDDI Evolva, Inc. to form a new company: Altius Link, Inc.
Covid-19 pandemic has no sign of ending yet. Many countries worldwide have made a lot of effort to promote their economy and tourism. With the majority of people getting vaccinated, many countries started to issue vaccine passports to provide mobility for their residents. The EU is among the first who has launched the digital vaccine passport. Holders are exempted from the travel-related quarantine.

JAPAN
In Japan, the paper-based version of the vaccine passport was available in July last year. As of now, the digital version can be issued via smartphone application. The certificate will be used for both domestic and overseas travel as well as participating in the event at the large venue in the future.

THAILAND
In Thailand, the digital vaccine passports through Thailand's public health ministry can be issued through the smartphone application "Mor Phrom" for both Thai and foreign residents that have been vaccinated in the country. The QR code for the e-Vaccine passport will be available within 3 days of the application. The reservation of covid-19 vaccine can also be done through the Mor Phrom app.

THE PHILIPPINES
Meanwhile in the Philippines where our subsidiary, Inspiro, headquartered, mobile application for issuing vaccination certificates "VaxCertPH" was launched a few weeks after WHO finalized the vaccination certificate guidance and associated technology specification. It started by prioritizing the expat stationed abroad and residents of Metro Manila and surrounding. The vaccine certificate is required in various occasions in everyday life such as people might not be allowed to sit in the restaurant unless the vaccine certificate is presented.

With the portal's launch, Inspiro has been providing customer service and backend support related to the issuance of internationally recognized vaccination certificates to vaccinated Filipinos through phone and email.

Learn how we sustain customer experience excellence in the rapidly-changing post-pandemic in the new whitepaper from Inspiro <Click>.